Soilmates - Astrid Aster

Shipping Policy

- Processing Time: Orders are typically processed within 24-48 hours of receipt, excluding weekends and holidays.

- *Shipping Methods*: We offer standard shipping through a wide range of carriers offer and local pickup

- Shipping Rates: Shipping rates are calculated based on the weight and dimensions of the package, as well as the destination.

- Delivery Times: Standard shipping typically takes 3-7 business days, while express shipping takes 1-3 business days.

- Tracking Information: Tracking information will be emailed to you once your order has shipped.

Return Policy

- Return Window: Returns are accepted within 7 days of delivery.

- Eligible Items: Only items that are defective, damaged, or misprinted are eligible for return.

- Return Process: To initiate a return, please contact us via email or phone with your order number, reason for return, and photos of the defective item.

- Refunds: Refunds will be issued in the original payment method, minus any shipping costs.

- Exchanges: Exchanges are accepted for items of equal or lesser value.

Refund and Exchange Timeline

- Refund Processing: Refunds will be processed within 5-7 business days of receiving the returned item.

- Exchange Shipping: Exchanged items will be shipped within 3-5 business days of receiving the returned item.

Exceptions

Custom Orders: Custom orders are final sale and not eligible for return or exchange.

- Used or Altered Items: Items that have been used, altered, or show signs of wear are not eligible for return or exchange.

Contact Us

If you have any questions or concerns about our shipping or return policy, please don't hesitate to contact us.

By placing an order, you acknowledge that you have read, understood, and agree to our shipping and return policy.